This policy explains how cancellation and refund requests work for purchases made through Awase products. Your receipt identifies the seller and the payment provider that handles your request.
The checkout and receipt identify the seller of your STEM web subscription: Dodo Payments for Dodo purchases or Paddle for Paddle purchases. You may cancel future renewals through Manage Dodo billing or Manage Paddle billing in STEM, as applicable. Cancellation stops future renewal and paid access continues through the current paid period. Contact support@awase.dev if you cannot access billing management.
To request a refund for a web purchase, use the support details on your Dodo Payments or Paddle receipt, or contact support@awase.dev with the email address used at checkout and transaction number. The seller shown on your receipt processes eligible refunds to the original payment method. Nothing in this policy limits refund or withdrawal rights that apply under local law.
Apple and Google control billing and refunds for purchases made through their stores. Request a refund through the store shown on your receipt. Canceling a store subscription is also managed in your Apple ID or Google Play subscription settings.
Credits that have already been consumed are non-refundable except where required by law. For unused credits, contact the seller shown on your receipt.
Email support@awase.dev. Please do not send card numbers or bank details by email.