This policy explains how cancellation and refund requests work for purchases made through Awase products. Your receipt identifies the seller and the payment provider that handles your request.
Stem storage plans purchased on the web are sold and billed by Paddle, our Merchant of Record. You may cancel future renewals at any time through Manage billing in Stem. Cancellation stops the next renewal; your receipt and Paddle's customer portal show the effective date.
To request a refund for a web purchase, use the support link on your Paddle receipt or contact support@awase.dev with the email address used at checkout and the transaction number. Paddle processes eligible refunds to the original payment method. Nothing in this policy limits refund or withdrawal rights that apply under local law.
Apple and Google control billing and refunds for purchases made through their stores. Request a refund through the store shown on your receipt. Canceling a store subscription is also managed in your Apple ID or Google Play subscription settings.
Credits that have already been consumed are non-refundable except where required by law. For unused credits, contact the seller shown on your receipt.
Email support@awase.dev. Please do not send card numbers or bank details by email.